As the world grapples with artificial intelligence (AI) and debates its impact on security and privacy, many industries have already embraced this promising technology. The customer service space has become particularly intrigued by its capability, relying on AI to power text- and voice-based chatbots to field any number of questions or complaints. This has enabled the likes of Whole Foods, eBay and Burberry to field many phone and web inquiries before involving a human customer service agent. It's hard to imagine a world that would turn out differently, particularly as AI infiltrates a growing number of sectors. From airports to grocery stores, the spread of AI has only just begun.